Responsible Gaming

Gaming Should Be Entertainment

At Willow Arch Leisure, we believe that gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.

If you find yourself struggling to control your gambling habits, help and support are available.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We are committed to preventing underage gambling and operate strict age verification procedures.

If you are under the legal age for gambling in your country, please do not use our site.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problem gambling:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover lost money
• Hiding your gambling activities from family or friends
• Spending more time or money gambling than intended
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money to fund gambling activities
• Lying about the extent of your gambling
• Gambling to escape problems or negative emotions
• Failed attempts to cut back or stop gambling

If you recognise any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools & Controls

We provide a range of tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the maximum amount you are willing to lose
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
• Session Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform

To access these tools, please visit your account settings or contact our customer support team.

Support Organizations & Resources

If you need help with problem gambling, please contact one of the following organisations:

United Kingdom

• GamCare: Free, confidential support and counselling for problem gamblers
  www.gamcare.org.uk
  Phone: 0808 8020 133 (Free, 24/7)
• National Problem Gambling Clinic: NHS specialist treatment service
  National Problem Gambling Clinic
• Gamblers Anonymous: Peer support and recovery meetings
  www.gamblersanonymous.org.uk

Multi-Jurisdiction Self-Exclusion

• GamStop (UK): National self-exclusion scheme for online gambling in Great Britain
  www.gamstop.co.uk
  Self-exclude from all UK-licensed operators at once

International Resources

• Australia - Gambling Help Online:
  www.gamblinghelponline.org.au
• Canada - Responsible Gambling Council:
  www.responsiblegambling.org
• United States - National Council on Problem Gambling:
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (Free, Confidential, 24/7)
• Germany - Bundeszentrale für gesundheitliche Aufklärung (BZgA):
  www.bzga.de

If You Need Help

Remember: You are not alone. Problem gambling is a recognised condition that can be treated. If you or someone you know is struggling with gambling, please reach out for help today.

Contact one of the support organisations listed above, or speak to a healthcare professional. Taking action early can make all the difference.

At Willow Arch Leisure, we are committed to supporting responsible gambling and the wellbeing of our customers.

Our Commitment

If you have concerns about your gambling or would like to discuss our responsible gaming features, our customer support team is here to help. We take problem gambling seriously and are committed to providing a safe and responsible gaming environment.